Frequently Asked Questions

The closest airport is Murcia (Corvera) which is 30 minutes away. There are more flights available at Alicante (1 hr away). 

Typically, a taxi from Murcia is €35-40 and Alicante is €100.

We always use Gold car - they are at both airports. You are advised to book using full insurance so no extra charges are applicable on collection. Other car hire companies are Flamanca, Centauro & Eurocar & there's a local one on the resort called the Hire Shop.

We require 20% deposit to be paid when you confirm booking. The balance is to be paid 6 weeks before your arrival date. We accept payments by bank transfer or paypal or you can make a secure booking on the website.

Yes, we ask for a damage deposit on/before arrival. This will be returned within 7 days of your visit if no damage occurs.

There is an additional cleaning/laundry charge payable locally at the end of your stay. The cost depends on the number of guests in the villa. Please ask for more details.

Cancellations must be made in writing. The deposit is non-refundable. If you cancel the holiday more than 30 days before your visit we will refund any other payments you have made for your holiday But if the cancellation is made with 30 days, then no refunds will be made.

Check-in is any time after 4pm. We ask for your flight details to make sure we are ready for your arrival. Early check-in is on request and if we can accommodate it, there may be additional charge. 

Check-out time is 11am - again we may be able to accommodate a later check-out for additional cost if another family is not arriving that day, so always ask at time of booking.

We have a key safe at the villa - the key will be inside ready for your arrival and we will share the passcode shortly before you arrive.

Alternatively, we can arrange a Meet & Greet with our keyholder at additional cost depending on time of arrival. Please ask about this option at time of booking.

Yes, the beds will be made up shortly before your visit depending on number of guests staying. There will be towels in each bathroom to be used in the bathroom only. Please bring your own pool/ beach towels with you. 

You can request extra towels or bed linen at additional cost per person/bed or you can wash in the washing machine during your stay.

There is not a travel cot or highchair in the villa - you can arrange to hire online from a local company called Travel Tots.

When you arrive, you will find toilet roll, dishwasher tablets, kitchen towel, hand wash and washing powder to last a few days until you have time to go shopping. The Spar supermarket is just a short walk away and very handy to pick up your favourite food and toiletries. 

Lee & Andrew are our keyholders at Gable Oaks Villa Management and are available to help on the resort. In event of a problem please contact us or Gable Oaks (www.gableoaksvillamanagement.com)

In even of emergency please contact security at the gatehouse - 0034 968041999. They are trained first aiders and can help whilst waiting for the ambulance if needed.  For Fire, Police or Ambulance call 112.

Occasionally the circuit breaker trips so please check the circuit board near the front door first. If you cannot fix the problem, please contact Lee, the keyholder and us. 

The nearest cashpoint is on the Boulevard. If this is not available, there are several ATM in Los Alcazares or in Torre Pacheco

The Spar supermarket opens seven days a week:

Mon-Sat: 9am - 8.30pm

Sun: 9am - 3pm

The nearest pharmacies are in Torre Pacheco or Los Alcazares. 

The open on a rota outside of normal hours - you can usually find on Facebook or contact us if you need help.

Medical Center Mar Menor

Av. Calderon De La Barca,24

30730 San Javier

Tel: 0034 968191800

We use Sergio - contact using whatsapp 0034 659 818756. He is very reliable and reasonably priced. 

Golf shop on the resort can be contacted on +34 968 04 1765  or email: marmenor@ugolf.eu. You can book both the Mar Menor course and other local course. You can also hire golf clubs and buggies.

You can also hire golf clubs and equipment from Murcia Golf Club Hire. They even deliver to your hotel or holiday home.